United States
Citesvue Inc. 1209 N Orange St Wilmington, DE 19801
Headquarters & contracting entity for North American customers (default).
Contact
Talk to a human. No drip campaigns.
Pick the topic that fits and send a real message — a person reads every submission. We route by topic so the right inbox sees your request: sales for pricing and procurement, security for vendor review packets, legal for DPA and contracts, privacy for data-subject requests, and support for help with an existing workspace. Production incidents on a paid workspace should be paged in-product, not emailed.
Routed to a human within 1 business dayNo marketing drip after first replyPrivacy & security requests prioritised
Pick the right inbox
Three common topics. Direct routes if you’d rather skip the form.
Each route below is monitored by a named team. The form below this section does the same routing — you can use either.
- SalesTalk to sales
Pricing, procurement, security review packets, custom Order Forms, design partner programmes.
sales@citesvue.com1 business dayUse the form for this → - SecurityVendor security review
CAIQ, SOC 2 reports under NDA, pen-test summaries, named sub-processor list, security questionnaire.
security@citesvue.com2 business daysUse the form for this → - LegalDPA & contracts
Wet-signed DPA, redlines on published terms, MSA, Order Form questions, change-of-control clauses.
legal@citesvue.com2 business daysUse the form for this →
Send a message
One form, routed by topic.
The form changes shape based on the topic you pick. Sales surfaces seat-band, region, and timeline. Security and DPA route directly to the named inbox with the trust portal link attached.
- No spam. Your email isn’t added to a marketing list unless you opt in below.
- Real people. Replies come from named team members, not “The Citesvue Team.”
- One follow-up max. If you don’t reply, we don’t chase you across channels.
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SEV-1 production incident on a paid workspace?
Use the in-product incident widget. Workspace owners and on-file security contacts can also page Enterprise on-call directly via the runbook in the trust portal. The contact form below doesn’t page on-call.
See current system status →Reporting a vulnerability?
Send to security@citesvue.com (PGP key on /security). We acknowledge within 24 hours and credit researchers per the disclosure policy.
Where we are
Three contracting entities. One product.
Customers contract with the entity in their region by default. Default region for residency follows the contracting entity unless region pinning is configured.
United Kingdom
Citesvue UK Ltd. [Registered office address] London, United Kingdom
Contracting entity for UK customers; UK GDPR representative.
European Union
Citesvue EU GmbH. [Registered office address] Berlin, Germany
Contracting entity for EU/EEA customers; Article 27 representative.
How we behave
Four rules we hold ourselves to in outreach and follow-up.
- 01No cold-outreach lists
We do not buy or sell contact lists. If you’re hearing from us, it’s because you opted in or because we’re responding to a request you made.
- 02One follow-up max
After your first reply (or two business days of silence), our outreach stops. No drip sequences pretending to be human.
- 03Press & analyst
Press inquiries are answered by a named human in the Customer Stories team — not a generic PR alias. Embargoes honoured.
- 04Bounty & disclosure
Vulnerability reports route to security@citesvue.com (PGP key on /security). We acknowledge inside 24h, fix within the SLA window for severity, and credit researchers.